Delivery/Return/Refund Policy

 

Delivery Policy

SebaProkashoni.com opens the doorway for everybody to shop over the Internet. Our dedicated Seba Prokashoni quality assurance team works round the clock personally to make sure the right packages reach on time. Our services are at your doorsteps with low delivery charge. We process all deliveries through reputed courier services. We deliver products all over the Bangladesh. If there is any modification in delivery charge for a particular item, it is mentioned in product details.

Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another. It can differ from standard delivery to beyond that.

Standard Delivery: If your delivery address is within Dhaka city, products will be delivered by within 2-3 business days. If it is outside Dhaka, it will take 5-7 business days. If you order after 6 PM, it will be considered as an order of next business day. Our Business Day: Saturday to Thursday except public holidays. Delivery may delay due to COVID-19.

 

Replacement of product

We provide great customer experience each time you shop with your SebaProkashoni.com. If you are not satisfied with your purchase, we ensure ‘Replacement of Product’. We will replace your purchased product if the product has any defect during the production stage or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents. Please note the “Cover Photo” used in the product or shop page is for illustration purpose, which will not resemble with the original product you receive.  

All you need to do is give us a call or drop an email at sebaecomm@gmail.com within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an undamaged condition. Replacement for products is subject to inspection and checking by SebaProkashoni team.

You can send it by courier or contact physically at our office address (24/4 Qazi Motahar Hossain Sarak, Segun Bagicha, Dhaka-1000). Damages due to neglect, improper usage or application will not be covered under our ‘Replacement of Product’.

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